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Board search doesn't work for ticket numbers anymore

Roan Roodenburg

Hi,

In the past if I were to put '12' in the search field in the Board view, I would get every ticket where the code contained XXX-%12%. Since last week it only looks at the title it seems so I do not get any results anymore.

Is there a way to get this behaviour back? As it was the most efficient way to search the board.

Accepted answers

All comments

Piyush Annadate _ACE Pune_

Hello @Roan Roodenburg ,
Welcome to the Community !!

Based on my checks, nothing got changes recently for search mechanism (I may be missing something though).

Can you check for the search process as -> Settings -> System -> General Configuration -> Internationalization -> that should be 'English - Moderate Stemming' (If not, you may change that to mentioned).

Sometimes, the indexing might be in place, causing the search not to reflect the accurate result - NOT ALWAYS, but rare

Tuncay Senturk _Snapbytes_

Hi @Roan Roodenburg

That's weird, as I tested in several environments and it works just fine. I've also checked and haven't seen any changes that removed issue key searching from the board, as @Piyush Annadate _ACE Pune_ mentioned. Have you tried reloading the page or doing a clean refresh? Sometimes client-side Javascript errors may prevent the page from functioning as intended.

Roan Roodenburg

I'll send this to our main admin to check the settings as I don't have the full rights for the project. I'll let you know!

Roan Roodenburg

The entire team here at the office experience this since about Wednesday. That's why my initial thought that it was an update from Jira

Roan Roodenburg

Our admin checked the setting and it was indeed the strict setting. We've updated it to Moderate stemming but it didn't help unfortunately.

Piyush Annadate _ACE Pune_

Thanks for checking @Roan Roodenburg ,

I've rasied an support assistance here. Atlassian team will connect here about the issue - it seems to be bug in instance.

Andy Heinzer

Hi @Roan Roodenburg

I'm not sure what would cause the behavior you have described here. I can't seem to replicate this in my own Cloud site. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1133022

Perhaps this way our support team can take a closer look at your Cloud environment to better understand why this might be happening.

Andy

Stephanie Litz

Adding that I am also having this issue with our boards, and I have already attempted the fix mentioned above and I am still having the same issue

Brenna Hawley-Craig_d4px7d

Hi folks; my instance for my work is also experiencing this issue and it's pretty frustrating. How do we get this addressed?

Berto Alvaro

I am also having the same issue and have tried the advised actions to no avail.

Bill Gerba

Has there been any news about this? My company's account started experiencing this behavior about 2 weeks ago, across multiple geographic regions, browsers and platforms. It's very annoying to not be able to search by key anymore.

Roan Roodenburg

@Stephanie Litz @Brenna Hawley-Craig @Berto Alvaro @Bill Gerba The issue seems to be resolved in our environment!

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