Customer Email Preferences

Flo Harms_2rpijs

Hi all,

I have a customer that wants to reduce the amount of emails they receive, an example would be the notifications when a ticket's status is changed. Is there a way to do this? When setting myself up as a user in the same way there doesn't appear to be any option to alter my email settings.

Thanks in advance!

Susan Waldrip

Hi Flo, and Welcome to the Community!

As a Jira Admin, you can change customer email notification settings via Project settings > Notifications > Customer Notifications. Disable the notifications for "Customer-visible status changed" so they'll only get the other notifications you have enabled. Note that this will affect ALL customers for that project, not just the one customer.

Another option is that any customer can turn off most notifications for a specific work item (issue/ticket) by toggling the "Notifications On" option to "Notifications Off" on the portal screen. That only affects that work item and only for that customer.

Per the internet, a customer is *supposed to be able to turn off and on specific notification settings but I haven't tried this: https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/ 

Hope that helps!