Create an automatic rule to copy the comment on linked ticket

Question

Hello,

For the last week, I'm blocked from trying to set an automation rule to copy the comment on linked ticket:

I have a first project (Name: A) I set a rule to create a ticket on our project Support by linking it automatically.

But now I want when I comment to the ticket on the Support Project it will automatically comment the ticket on the project A.

Best Regards,

Beraud romain · Answer

Hello,

Ok thanks for the precisions.

This is an exemple of my rule actually:

Bill Sheboy · Answer

Please try to stay within one thread when responding.  That will help others reading this question in the future know if there are multiple possible solutions.  Thanks!

Without seeing your rule, it is difficult to know what did (or did not) work.  I recommend re-creating it and testing again.

From what you described, I still believe the problem was a missing branch and that the rule scope was incorrect.

Beraud romain · Answer

Hello @Bill Sheboy ,

We are in Cloud version,

Our two projects are in "Service management"

Sorry but I've delete everything in my rule cause nothing work correctly.

I've try to recreate rule that i've found on the forums but nothing work correctly. In the audit log I was block when the rule try to copy the comment on the linked ticket.

Best Regards