Restore a Deactivated Confluence Site

Fung Leung Tsui

Hi All,

I created a personal confluence site a few years ago and have been using it for recording some personal thoughts. I use it not often it but when inspire comes I would open it. Today I login and it shows:

Confluence has been deactivated

Your Confluence Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.
Please contact us immediately if you need assistance.

I click the link but it cannot direct me to a service order or contact email. So I come here for help. Could anyone help me activate my confluence site?

Thanks,

Pciasn

Ollie Guan

Hi @Fung Leung Tsui ,

Confluence instances on the Free plan will be deactivated after 120 days of inactivity. If the site you're talking about is using a free plan, I'm afraid you won't be able to recover this data.

https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/

BTW, Atlassian Support Engineer will review the post and respond on this thread within 2 business days.