He configurado unos SLA a mi proyecto sin embargo no es consistente la medición

Pebbles Barrios

He configurado unos SLA a mi proyecto, sin embargo, no es consistente la medición, por ejemplo: 

 

Por ejemplo, aplica a todas las actividades en un calendario específico de 8 a 5 y una meta de 1 hr
las condiciones se basan en el cambio de las transiciones ej. cuando pase de "Por aprobar" a "Aprobado"

No todas mis incidencias tienen el conteo del SLA cuando consulto el reporte

Cuál es tu recomendación para este tipo de escenarios

Valerie Knapp_dpp5c6

Hi @Pebbles Barrios , welcome to the Atlassian Community and thanks for your question. 

I have understood you are having some difficulty configuring SLA's for your project. 

You should consider an SLA like a goal for your tickets. 

In your case, you are saying you don't see the SLA for the approval transition for incidents. Does your incidents workflow have an approval step? Obviously this isn't impossible but it would be more typical to have an approval step for a service request. 

I hope this helps you but if you have more questions, please don't hesitate to ask. It would be helpful also if you include some screens so we can see exactly what you're talking about and what you want to do. 

Best wishes