Setting issue reporter to user instead of our support email

Graham Freeman_bwys52

Hi,

If AlexSmith@contoso.com emails our support helpdesk ITSupport@contoso.com it creates an issue in a queue. All fine and well ecept the issue reporter is ITSupport@contoso.com when it should be AlexSmith@contoso.com

What settings to I need to ensure are correct to have this happen please?

Thanks

Trudy P Claspill

Hello @Graham Freeman 

Welcome to the Atlassian community.

Is the sender of the email set up with an Atlassian Cloud account and specified as a Customer of the JSM project where the issue gets created?