We want to segregate false and true kafka alarm notification ticket on JIRA

Question

Hi Team,

we have configured JIRA with AWS and AWS is managed by client end,
In our jira we receive AWS kafka alerts when it is made down or sometimes receive false alerts of it.

But we need to segregate the false alert and true alert from our JIRA.
Could you please provide the suggestions for It.

Nadhila Savira · Answer

Hi Shubham,

The community might not be suitable for such a specific use case such as yours. Your site is entitled to our support, so please don't hesitate to raise a request about this here: https://support.atlassian.com/contact/

Aside from this, how do you distinguish false and true alerts? Depending on this, there may be Alert Policies you can implement for it. Please see What are alert policies?

Shubham Narad Ghormare · Answer

Hi Team,

Please suggest