Attachment file not found

Question

Hey community,

I received this warning when importing CVS file into JIRA Cloud:

* Attachment file not found or not readable, skipping: /data/jirastudio/jira/home/import/attachments/mantis_schema_tables.png

What does it mean and what do I have to do in order for the attachment to be found?

Thank you so much for you help

Melbrin NGOUILOU · Answer

Hi,

Could you explain why you are importing files? Are you moving tickets in batches? I'm asking because there are native Jira features that are easier to use.

I've imported attachments once in bulk and the problem is often access rights to the links you put in. Indeed, it's jira that will perform the import and the folder in which you store the attachments must be accessible. Surprisingly, even when exporting from Jira and then importing, the folder sometimes remains read-only. You may need to specify a user's credentials in the access path to authenticate the connection and sometimes generate access tokens.

Rilwan Ahmed · Answer

Hi @Miriam Grühn ,

If you are importing work items/Issues, then you need to mention the url to upload the attachments to work items/issues.

You can refer Importing attachments section in https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/#CSV-file-structure for more details.

Mayura Gautham · Answer

Hey @Miriam Grühn

The issue might be due to the special character in the attachment name. Please check the below KB article:

Unable to import file attachment from CSV