How can we notify the reporter of the linked issue when the main ticket is edited, updated, or transitioned?
Hi @Sachin Guttala , are you asking how to notify the reporter of an issue whenever another issue is linked to the ticket. You can do this with automation but there may be challenges/limitations depending on your requirements. For example how do you define the "main ticket". Let me explain.
lets say issue A assigned to Fred is linked to issue B assigned to Tran. Do you want the notifications to be bidirectional or unidirectional? Do you wan Tran to be notified if issue A is updated AND Fred to be notified if issue B is updated OR do you only want Tran to be updated. If the later then you need to consider the linktype. For example let's assume you use the blocked by - blocks linktype pair. In that case maybe A blocks B so you can trigger on updates to issue and check if the issue blocks the linked issue and if so notify Tran.
finally, while I have not offered an example rule (because of unknowns) there are many good examples of how to notify on linked issues in the Community.
Hey @Sachin Guttala
You may write an automation rule like below:
Here, {{triggerissue.key}} will be the main work item that was updated. So lets say, ABC-123 and DEF-123 are linked. You update ABC-123, the reporter of DEF-123 will receive an update notifying that ABC-123 was updated.
Thanks!
@Karan Sachdev thankyou so much.
@Jack Brickey thankyou so much.
@Karan Sachdev Work item updated includes transition also right?
This rule will not be triggered for status transitions.
You can use the "Work Item transitioned" trigger to execute it for status changes.
Hi @Jack Brickey i want bidirectional like you said Tran to be notified if issue A is updated AND Fred to be notified if issue B is updated, please suggest me workaround for this.
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