Hi Support User : hai.mengkuong@acledabank.com.khCan you reset password with one step verify ? Thanks and RegardsIngenico Thailand
Hello,
Welcome to community
Is the user getting any error while logging to the site?
Please check this article to be able to reset password : https://support.atlassian.com/atlassian-account/docs/password-reset-issues/
Are they not getting emials of password reset?
Thank you,
Prachi
Hello sir,I cannot reset password, and it does not send 6 digits of code verify in my acleda account.
@Prachi Bolar Please kindly help support. The validation code was not send to his email. Thanks and RegardsM IGT
Thank you for confirming
You will have to reach out support here : https://support.atlassian.com/contact/ so that team can check the account further
Thank you,Prachi
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