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Change order of issue type in create issue drop down in a company managed project

Varsha Joshi

I have read that the order of the issues that show on create issue can be modified by doing this

Project Settings > Issues > Types > Actions > Edit Issue Types. Then on this page you can add, remove, or reorder the issue types. The order that they appear in these settings should be the same as they appear on the Create Issue screen.

Doing so had no change in the order. Any thoughts as why the case may be?

Please advice.

Accepted answers

Trudy P Claspill

Hello @Varsha Joshi

I just went through that in my own system, and the order of issues type in the pull-down list in the Create Issue dialog did change for me. Here is what I went through:

Access a Company Managed Software project
Open the Create Issue dialog.
Pull down the Work Type field and note the order of the types; Bug, Epic, Story, Task
Navigate to Project Settings > Work Items > Types
Note list of types as displayed there in the issue type scheme; Task, Bug, Epic, Story, QC Sub-task, Sub-task
Click the Actions button and select Edit Issue Type
Note the order of the work item types; Bug, Epic, Story, Task, QC Sub-task, Sub-task. Matches the order from the Create Issue pull-down, excluding sub-tasks
Change the order to Epic, Task, Story, Bug, QC Sub-task, Sub-task
Save the changes
In a refreshed browser tab, open the Create Issue dialog.
Select the project (if it was not selected)
Pull down the Work Type field and note the order of the types; Epic, Task, Story, Bug. Matches the order from the Edit Issue Types screen, excluding sub-tasks

All comments

Trudy P Claspill

Hello @Varsha Joshi

I just went through that in my own system, and the order of issues type in the pull-down list in the Create Issue dialog did change for me. Here is what I went through:

Access a Company Managed Software project
Open the Create Issue dialog.
Pull down the Work Type field and note the order of the types; Bug, Epic, Story, Task
Navigate to Project Settings > Work Items > Types
Note list of types as displayed there in the issue type scheme; Task, Bug, Epic, Story, QC Sub-task, Sub-task
Click the Actions button and select Edit Issue Type
Note the order of the work item types; Bug, Epic, Story, Task, QC Sub-task, Sub-task. Matches the order from the Create Issue pull-down, excluding sub-tasks
Change the order to Epic, Task, Story, Bug, QC Sub-task, Sub-task
Save the changes
In a refreshed browser tab, open the Create Issue dialog.
Select the project (if it was not selected)
Pull down the Work Type field and note the order of the types; Epic, Task, Story, Bug. Matches the order from the Edit Issue Types screen, excluding sub-tasks

Varsha Joshi

Hi @Trudy P Claspill

Thanks for trying out in your setup. For some reason the same steps did not work for me. But when I copied the default field configuration and customized it that worked for me. It was nice meeting you at Team-25 :-)

Thanks

Varsha

Trudy P Claspill

It was lovely to meet you also @Varsha Joshi !

Andrej Orszagh

Hi, I have the issue that no matter what I do I do always have the issue type Change Request as default when I click the Create button.

Any idea what else I could try?

1. In the Issue Type Scheme I have the default Story. I changed this to different values and saved, but no change after going to Create button. No change after clearing cookies etc. either.

2. I moved the order of the Issue Types in the Scheme and saved it, Create button still showed default "Change Request" even when Issue Type Scheme had default in Project settings "Story". Order of the Issue types is changed when I click the arrow to see the other issue types.

Change Request issue type is in the middle of the list and even moving it around doesn't influence its default choice after I click on Create button.

Funny thing is I created a "Change Request" last time in JIRA in project A and see the default in project B as well. Another colleague sees the Default Values in JIRA as setup in the Issue Type Schemes and she was not creating other issue type JIRA's as the default ones in the projects.

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