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Closing sub-tickets after the main ticket was not approved

Dominik Boehm

Greetings,

im working on an automation which creates a ticket which needs to be approved and two linked issues. One of the issues is just created, if a custom field "Hardware required" is set to "yes", otherwise just one issue is always created.

Now i'm trying to edit the automation so that it closes all the linked "sub-ticktes" when the main ticket isn't approved. That way the other tickets will get closed aswell and aren't worked on.

So far i can't get it to work, since one issue is always created and one only, if a custom field is filled. Maybe you can help me find the correct path.

Kind regards

Screenshot 2025-04-17 110243.png Screenshot 2025-04-17 110255.png

Accepted answers

Marc -Devoteam-

Hi @Dominik Boehm

@Michael F Kelly Jr solution will work, but this gets all related work items/issues.

If it's related to sub-tasks only, use the branch on sub-tasks option.

All comments

Michael F Kelly Jr

related issues only actions the single last issue, use all created issues

Marc -Devoteam-

Hi @Dominik Boehm

@Michael F Kelly Jr solution will work, but this gets all related work items/issues.

If it's related to sub-tasks only, use the branch on sub-tasks option.

Dominik Boehm

Thanks for the provided help!

When i create a branch which should affect all issues, nothing happens. I found the option myself but it seems i'm having trouble in figuring out where to put it. Also do i need to create a completly new branch?

So far i created a new branch with the following options:

New branch for every issue: If status = Declined, then change workflow status to "Canceled" As shown in the picture. Which does not seems to work.

Screenshot 2025-04-17 131145.png

Marc -Devoteam-

Hi @Dominik Boehm

Can you show your complete rule (preferably in English) and where you have the issue achieving what you want?

Dominik Boehm

Hello Marc,

thanks a lot for your help and patience!

I created some screenshots of the whole Automation. I hope this helps you!

I also created a test ticket to show you what happens. When i create a ticket, it asks for an approval. If i decline this approval, the two subtickets which are created should switch to the status "Decline" aswell.

I hope this helps you out!

Screenshot 2025-04-17 135040.png Screenshot 2025-04-17 140645.png Screenshot 2025-04-17 141533.png Screenshot 2025-04-17 141542.png

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