Set up JIRA

Malin Gustafsson

HI, 

I want to use this domain to 

1. Set up a standard subscription. 

2. Understand who my admin is 

3. understand who my license holders are 

 

The issue is. I was invited to JIRA by someone and I started to create projects. I now need to go to a standard subscription but I am not the admin. And the person who I think is the admin has left the company. I am not sure how to go about. 

Trudy P Claspill

Hello @Malin Gustafsson 

What type of subscription is the Jira instance currently using? Are you wanting to upgrade from Free to Standard, or downgrade from Premium to Standard?

There are multiple types of administrators for Atlassian Cloud products.

There are Organization Administrators who can see all the products (i.e. Jira, JSM, Confluence) subscribed to for a based URL and can manage site-wide settings like security and licensed users.

There are Product Administrators who have access to manage the configuration of the products. There may be Billing Administrators who have access to manage the billing information for the subscriptions. And there may be User Administrators who have access to manage user access to products.

Was the person you think was the admin a member of a company technical support team? If so, I recommend you start by reaching out to that team to find out if there were any other people specified as Admins. People can try accessing https://admin.atlassian.com to see if they have any access to the Atlassian Cloud Organization under which your site and products exist.

If the former admin used a personal email address to set up the subscription, and no other admins were specified, you must work with them directly to transfer ownership. For legal reasons Atlassian cannot transfer ownership of the subscription to another user except when the former admin used a company email and the company can prove it is a company-owned environment.

If the former admin set up the subscription by using an Atlassian Cloud account connected to a company-managed email address, the company technical support team could reactivate that email, reset the password, and give another person the credentials temporarily so that they can access the administration functions. The first thing they should then do is add at least 2 people as Organization Admins. There should always be at least 2 Organization Admins for situations like this where one separates from the company.

If there is no success in either finding another admin or reactivating the former admin's account, then a person in a position of authority can reach out to Atlassian to start the process of confirming the subscription is owned by the company and getting a current employee designated at the admin.