we need to unlock the request type api and Satisfaction fields, when trying to unlock it we are informed that the user does not have enough privileges to perform the action, this being our general admin
Hi @Suporte NetServBrasil
What is your intention to do with these fields, these are locked system fields.
Please describe what your need is and what your user needs to do?
The API integration team for opening tickets through the open system requested the release of these permissions to fix our API integration, as we are currently unable to open tickets automatically from the integration, we believe that after a Jira update
What API are they making and what is the error they are getting?
Which user is creating the tickets in the system, does this user have the correct permissions on the system.
the api for connecting to the orpen system, the user who makes the communication, as far as I know is this administrator, when I told them that we had the application stopped and gave me access to the system, they told me the need to set this permission that I mentioned in the post, but the system is not allowing it to be applied
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