This story displays with a red bar on the board card indicating it is blocked, but Blocked? = No and Blocked Reason= None. I have looked at each sub-task and none of them are blocked. Why is there a red bar and how do I get rid of it?
Hi Carolyn - Can you show some screen shots of the board color rules? Also a screen shot of those fields used by the query for the color in the ticket.
Hey @Carolyn White
These vertical lines are the card colours. You can configure them as described here: Configure card colors
Thanks!
Given the color code and the fields on the work item, there should not be a red bar, correct? The ticket was blocked in October 2024 and unblocked March 2025 so it isn't a re-fresh issue either.
I am wondering if it is the "None" value in the Blocked Reason field. Is this a dropdown?
You might even add that to the query:
"Blocked?" = Yes or ("Blocked Reason" is not EMPTY AND "Blocked Reason" != None)
Another way to check would be to remove the OR and all of that after it and see if it turns it off. If so then you know it is the Blocked Reason field.
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