Problem when searching for keywords in ticket comments

Question

Hello together,

i have the following question. After migrating to jira cloud we saw that it isn't possible anymore to search through keywords which are included in ticket comments.

F.E.: If I add a comment to a issue (f.E.: BlueScreen) I don't find this ticket anymore.

do you have an idea why? can i configure this somewhere?

thank you very much.

kind regards

Florian

Florian Rindberger_two1h7 · Answer

Hy Walter,

is there a way to configure the standard search to do this autom. in jira cloud?

I just want to enter BlueScreen in the FullText Search.?

thanks for your help?

regards

Florian

Walter Buggenhout · Answer

Hi @Florian Rindberger and welcome to the Community!

There is a specific, isolated search for text in comments that you can use:

comment ~ BlueScreen

It specifically drills down into the comments of your issues, rather than the generic

"text ~ BlueScreen" you would have used on server / DC.

Hope this helps!