Hi. we are currently testing a data residency move but a failure was encountered on our apps end. Now, we cannot cancel the move in the UI, anyone experience this? And what is the workaround?
Hi @Niel Amar A Flores
You can't cancel a data residency move via the UI once it's in progress. If it's stuck due to an app failure, contact Atlassian Support to force-cancel or reset it.
Workarounds:
Fix the app issue (if custom app) and retry.
Contact Atlassian Support for backend cancellation/reset.
Use a new sandbox if this was just for testing.
Hello @Niel Amar A Flores ,
Welcome to community
Please reach out to support here : https://support.atlassian.com/contact/
The team will from backend check the reason for failure and if required help to retrigger as well
Thank you,
Prachi
Hi @Prachi Bolar ,
I already reached out to support.
Thank you!
Hi @Sanam Malleswari , thank you for the suggestion. I already reached out to atlassian support.
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