Cant share filter containing organizations with licensed Jira user

Question

That is the filter which we are using and it works for the JSM Agents but not for Jira User.

project = yy

AND type IN (Bug, Feature, Support)

AND status IN (1,2,3,4)

AND organizations = xx

ORDER BY created DESC

The Jira user geting this Error Code:

"You must be an agent to use the Customer Organization JQL functions."

John Funk · Answer

Hi Giulio - Welcome to the Atlassian Community!

Are you saying that the query is being run by a Jira User?

If so, there is an open request for this. You should vote for it and follow the request.

https://jira.atlassian.com/browse/JSDCLOUD-7893

Marc -Devoteam- · Answer

Hi giulio.lorenz@franka.de

Welcome to the community.

Try if this can be done, if Jira users are added as collaborators to a JSM project?

Jira collaborators, what-users-and-roles-are-there-in-jira-service-management