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Is there a way to enable external requests for a Jira Software project?

Robin Tenfelde

The issue:

There is a pre-existing, team managed, jira software project. Currently, only members of this Project can create issues. As it was now requested, all employees should become able to create issues here, like with a JSM project, either over the serive portal, or Emails.

Not all employees have any Jira licenses.

What I've already tried:

I already created a new access role, theoretically allowing everyone in the company to "create issues" but unfortunatley, only Jira users can actually access the Board still. And opening the board, or giving everyone a Jira license, is not desirable anyway.

Is there any way to bypass this?

Ive found similar issues here:

Solved: Is it possible to enable email request feature for...

and here:

Create work items and comments from email | Atlassian Support

But it says it will still only work for licensed users.

GPT told me its theoretically possible to create a separate JSM project and link the issues from there to the Jira Sostware project, but im not sure if or how exactly that can be achieved.

Is there any other way to configure this, other than migrating the entire board to JSM?

Accepted answers

All comments

Walter Buggenhout

Hi @Robin Tenfelde and welcome to the Community!

Atlassian just announced the availability of Forms for Jira projects that should be able to support what you're after.

You should be able to find forms in your project navigation:

Screenshot 2025-04-14 at 11.38.40.png

As this is currently rolling out, you might not be able to share them publicly yet - but this is coming very soon.

Check out Forms support documentation to learn more.

Hope this helps!

Trudy P Claspill

Adding to this...

Public forms will give your employees the ability to submit requests, but I don't believe that will give them the ability to see the board or otherwise use the Jira application to view or update the issue.

Robin Tenfelde

They are not supposed to actually see the board, what is most important it sthat everyone,a nd even those without a jira license can create a request

Robin Tenfelde

Thank you, it worked so far, but its true, i cannot share them publically yet.

But if this does take longer, is there any alternative?

Olha Yevdokymova_SaaSJet

Hi @Robin Tenfelde 👋

You're right — Jira Software (especially team-managed) doesn’t support intake from unlicensed users the way JSM does with its portal or email channel. Unfortunately, giving “Create issue” permissions still requires a Jira license, so that approach doesn’t help with employees who aren't licensed users.

If migrating everything to JSM isn’t ideal (which I totally get), one practical workaround is to use a tool like Smart Forms for Jira from the Marketplace.

With Smart Forms, you can:

Create a public form that anyone (licensed or not) can access
Share it via link, embed it in Confluence, or even on your intranet
Collect structured input from employees
Automatically create a Jira Software issue from each form submission
Pre-fill form fields with values from jira even fields like assignee, reporter, label.
Map specific form selections to fields like priority, summary, and labels

That way, your internal users don’t need a Jira license, you don’t have to move everything to JSM, and your team still gets structured requests inside the existing Jira Software project.

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