Example:
Requests comes from support@domain.com, and creates a ticket on IT Service Management.
helpdesk@domain.com sends the ticket creation and subsequent ticket updates to
- Reporter
- Organization
However, in the case that the request comes from auto-reply@domain.com, and thus whenever you send an email it replies back with a do not respond or something of the sort, it then initiates a new request to us as this is displayed as a different instance.
What I am attempting to do is get it so that I set up the organization where the auto-reply or a system like sender, where if we reply to it, we will receive a different request opening up another ticket, and such the organization needs to be notified, but avoid the notifications from reaching these specific emails. Either via regex, or via removing them from the participants or something along those lines.
