Hello all, i am in a bind.
i made a workflow but the Closed state i created does not resolve the ticket. i have tried to search for the sollution but i cannot find it in a clear way to make it happen:
https://community.atlassian.com/forums/Jira-Service-Management/Resolved-Unresolved-vs-Closed-Reporting/qaq-p/1717450
here it was going but i could not find the sollution to it.
if you want to see our workflow here it is:
even if i select the transition to closing i cannot find it.
any help would be wonderfull
Hi @Frank
You need to set a Resolution when you close/resolve your issue. You can add a resolution by setting one in a post function in the transition that leads to your final status. You can also add a screen in that transition that display the resolution field.
Regards
And how would i do that? i do not see a field for resolution
Go to your workflow, then edit the workflow, click on the resolved transition, then add a post function to update the Resolution field.
For existing tickets, you can add the Resolution field on the edit issue screen and manually set the Resolution on the existing tickets.
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