Need a help for Automation Problem

Question

Dear All,

I have a problem generating an automation rule for my project. Can someone help me create a rule?
1. I use JIRA cloud premium

2. I have a Project at JIRA as "PTL" and "PMS".

3. PMS project contains the items and status, including OPEN - OK - NOK

4. When the PMS project item is NOK, then PTL creates a new item with some information, such as assignee and due date.

5. The PMS item and the PTL item will be linked to each other.

6. The problem is, I cannot change the PMS status to OK condition with automation when I change the PTL 's item status to DONE.

Bill Sheboy · Answer

If there is required information for the transition, that must be supplied with the rule action attempting to perform the transition.

Gökhan Arslantaş · Answer

Mr. Bill,

Thanks for the query to find root cause.

The first topic, you are right the PMS project status start with OPEN and switch it to OK, NA or NOK status.

Secondlly, work flow had no condition/validation on any transition for the OK status.

But, for the NOK status, transition has a condition to create a new issue for the PTL project that İ create a new information such as assignee, due date etc.

Best regards

Gökhan

Bill Sheboy · Answer

Thanks for that information, and...

For your PMS project, is there a "OK" status?

If so, for the workflow for the issue type of PMS-6810, is there a transition from its current status to the status "OK"?

If so, are there and conditions / validations on that transition which would prevent it from happening?  For example, requiring fields to have values before the transition can happen.