Bug with Roles in Project settings

Question

I am using the free version of Jira. In Project settings/ roles, I want to change a person's access from Administrator to Member. However, when attempting to do this, I see a popup message that I need to upgrade my plan to customize roles. I shouldn't need to change my plan to change someone's access. This is preventing me from making my Jira project secure - therefore I consider it a bug. Plus its a terrible sales tactic.

Trudy P Claspill · Answer

I think we will have to agree to disagree.

Your next best course of action is to provide your feedback directly to Atlassian through the method I described above.

Vinay Kathuria_b9zzbc · Answer

I am not looking for finer granularity. I want to choose one of the drop-downs (of a pre-defined user role)  and it’s not allowing me to. That’s it.

Trudy P Claspill · Answer

Hello @Vinay Kathuria

Finer granularity for user security is a feature of the paid products.

If a person leaves your company, you would revoke their access to your products through https://admin.atlassian.com by removing the product roles granted to them.

If you are seeing individual users in the Access area of the project that would seem to indicate that at some point you were using a free trial of the Standard or Premium product , set that access and then downgraded to the free version again. If you want to remove a user from that area you could temporarily upgrade to a free trial of the paid product, remove them, then downgrade. However, if you don't remove their product roles as I mentioned in my previous paragraph then they may still retain access based on the documented functionality of the free product.

If you would like to provide feedback directly to Atlassian on this topic, I recommend that you click on the Help button in Jira near your avatar and the select the Feedback option.