We have setup an incoming email service to our Service Management project. Our HR systems uses this email address to send notifications to our project of user changes.
I am trying to figure out how to automatically assign these incoming mail issues to a specific issue and request type IF the sender is our HR system.
We still want any other emails that come into the project to behave using the workflow currently in place, but we just want these HR ones to follow a prescribed path.
Automation allows me to change the Issue type but the rule fails to change the request type as well as it believes the new request type is not within the issue type (its not in the original but is in the new issue type its just been changed to so appears not to process in an order)
