Is it possible to keep access to helpdesk tickets when Service management is no longer used?

Question

Hello,
We need to switch the currently used Jira Service Management to a mandatory internal tool, and we would like to access old helpdesk tickets, even though we will no longer use and pay for its licenses.

I am thinking about some "read-only" access.

Is it possible?

Thanks

Zbyněk

Zbyněk Hostaš · Answer

That's exactly what I needed! Thanks!

Valerie Knapp_dpp5c6 · Answer

Hi @Zbyněk Hostaš , thanks for your post.

You could create a Jira Software or Business project and then move and transform the tickets into Jira work items / issues, if you are worried about losing access to JSM. Would that work for you?

Best wishes