Customer Portal - View only access to specific customers

Question

Hi,

I need to provide view only access to a customer (scrum master) on the portal to keep a track of all tickets customers have raised at their end.

Is there a possibility to provide view only access to the portal without incurring additional cost?

Thanks,

Shobana

Shobana S_slkgxb · Answer

Thanks @Marc -Devoteam- , Noted.

Marc -Devoteam- · Answer

Hi @Shobana S

No customer sub-set exist.

So no, no view only is possible if you don't want the user to be granted view only.

This can only be done by granting a license and making the adjustments Isuggested.

Shobana S_slkgxb · Answer

Hi @Marc -Devoteam-

Thanks for the response.

I think you are referring to project level role and not Portal role. What I'm looking for is Help Center / PORTAL requests - view only access. Screenshot below for reference.

I see customer permission in project setting and global setting but can't find any option specific to a customer / subset of customers. Also can't find any thread for view only help center / Portal access.

Thanks,

Shobana