We are using a JSM project to support our business and we have configured only email request for this project, however in our queue I can see request types which are not part of my project.
Can anyone help?
Hi @Ayush Lawania
Can you make sure that in the project settings, you don't have any other Request Category configured? You're screenshot doesn't show that - did you screenshot the complete Request type table or are there entries below that?
Hey @Rebekka Heilmann _viadee_
Thank you for your response.
These are the only configured request types.
Please see the attached screenshot.
Interesting...
Are they maybe old Request types that have been deleted? Or do you see plenty issues with the unknown request types?
Stupid question... but you are in the FAST project settings? :-)
@Rebekka Heilmann _viadee_ No, these are the recent tickets which we have received and yes I am on the correct project settings page.
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