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reactivate jira account when is already suspended

Toko Bintang

Hello Mr/Mrs.

Would you be able to help me? I had an issue. I forgot I was clicking trial standard subs. Today, my team cannot access Jira because my Jira account is already suspended. How can I fix that? Can I return my subs from the standard plan to a free plan?

Accepted answers

Trudy P Claspill

Hello @Toko Bintang

Welcome to the Atlassian community.

You will have to reactivate your Jira subscription. Then you should be able to downgrade it to the Free plan if you have 10 or fewer licensed users. Refer to this for information on reactivating.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

You need to reactivate it soon or your data will be deleted.

Do not cancel your subscriptions. Canceling subscriptions will ultimately remove all of your ata.

Prachi Bolar

Hi Toko,

Welcome to community

As we see from the screenhsot the jira product is suspended.

This seems related to billing and should be handled by the billing team.

Please reach out to them here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

They will activate jira and also guide you one keeping it free plan

Thank You,

Prachi

All comments

Toko Bintang

can i cancel the standard subs and back to the free plan? should i click cancel subs button to reactivate my jira account at the free tier? is that true? help me pls🙏🏻🥲 Screenshot 2025-04-07 at 10.47.04 am.png Screenshot 2025-04-07 at 10.49.02 am.png

Trudy P Claspill

Hello @Toko Bintang

Welcome to the Atlassian community.

You will have to reactivate your Jira subscription. Then you should be able to downgrade it to the Free plan if you have 10 or fewer licensed users. Refer to this for information on reactivating.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

You need to reactivate it soon or your data will be deleted.

Do not cancel your subscriptions. Canceling subscriptions will ultimately remove all of your ata.

Toko Bintang

hallo, Mr.Trudy thank u so much for the answer☺️🙏

. just want to make sure I can reactivate my account even if my account is already suspended like this picture. and then I can downgrade the tier from standard to free plan, right?