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Deep Clone not cloning child issues

Mary Kable_c3t6gs

I have used Deep Clone for Team Projects in the past without any issues. As of late, child issues are not cloning due to not having a parent, but they do have a parent.

I have no idea why I am receiving this error. Even if I go t ONBD-8, I cannot add a parent, only change the parent. What am I missing?

Accepted answers

Luka Hummel - codefortynine

Hi @Mary Kable and welcome to community!

I will just post the answer my colleague already provided here for other users who might find this post.

We are experiencing an issue at the moment, which was caused by an update made by Atlassian.

In some Jira instances, Deep Clone does not retrieve the subtasks of work items from team-managed projects, resulting in those subtasks not being cloned. This issue is caused by a recently discovered bug in the Jira Cloud API: https://jira.atlassian.com/browse/JRACLOUD-93929 (feel free to vote and watch this ticket).

We hope that Atlassian is going to fix the issue soon, they estimated one for early this week. At the same time, we have been able to deploy a fix for cloning single issues including their subtasks, and are working on a solution for more complex clones.

We have also opened an incident (https://status.codefortynine.com/incidents/38rzlkxfyvxs) on our status page, and you can subscribe there to receive updates on any fixes.

Feel free to always reach out to us directly, if you have a question or problem.

All comments

John Funk

Hi Mary - Welcome to the Atlassian Community!

The message says that you are trying to create issues in the target (new) project but that project has some required fields that are not populated in your current project.

If you just click the Create button and enter the target/new project and then see what fields are required to be populated if you were just creating an issue from scratch. Then see if those same fields exist in your current project and if they are populated for the issues you are cloning.

Jehan Bhathena

Hi @Mary Kable

Previous thread that answers something similar: https://community.atlassian.com/forums/Marketplace-Apps-Integrations/Re-Getting-error-when-trying-to-clone-an-epic/qaq-p/2029009/comment-id/94225#M94225

Documentation from the provider: https://codefortynine.com/how-to-create-an-issue-in-jira-cloud/, this mentions all of the edge cases or requirements that must be fulfilled for the application to work correctly.

Luka Hummel - codefortynine

Hi @Mary Kable and welcome to community!

I will just post the answer my colleague already provided here for other users who might find this post.

We are experiencing an issue at the moment, which was caused by an update made by Atlassian.

In some Jira instances, Deep Clone does not retrieve the subtasks of work items from team-managed projects, resulting in those subtasks not being cloned. This issue is caused by a recently discovered bug in the Jira Cloud API: https://jira.atlassian.com/browse/JRACLOUD-93929 (feel free to vote and watch this ticket).

We hope that Atlassian is going to fix the issue soon, they estimated one for early this week. At the same time, we have been able to deploy a fix for cloning single issues including their subtasks, and are working on a solution for more complex clones.

We have also opened an incident (https://status.codefortynine.com/incidents/38rzlkxfyvxs) on our status page, and you can subscribe there to receive updates on any fixes.

Feel free to always reach out to us directly, if you have a question or problem.

Marlene Kegel - codefortynine

Welcome to the community, @Mary Kable !

We've just deployed a fix. Cloning issues and their subtasks in team-managed projects should now work as expected again.

Thank you for your patience while we investigated and worked on a solution. If you continue to experience any issues or notice anything unusual, please don’t hesitate to reach out to us directly.

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