Hi Angus,
Scroll down to the bottom and click on the Configure link. Then move fields in the Context area down to Hide when empty - or even remove them from layout by dragging them all of the way to the right.
Mr Funk, it is so cool knowing we have folks like yourself in the community who have tons of knowledge and are always ready to share it.
Thank you sir, this has solved my problem.
Great! Happy to help. :-)
Ok so your advice is perfect for existing tickets. How do I implement certain fields when creating a new ticket?
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