Automation rule failing to fetch phone number which is in a table from description

Sateesh Dara

In JIRA SD, the ticket description has an HTML table in that there is a phone number .
I wanted to extract that and update it in the "User Phone Number" field using the automation rule below. But it's throwing an error and not working. Used different smart values. Out of those some ..

{ "fields": { "customfield_15023": { "value": "{{issue.description.match('(010[0-9_.+-]+)')}}" } } }

Error: Char can't be parsed from: '010[0-9]{8}')

 

{ "update": { "customfield_15023": [{ "add": {"id":"{{issue.description.match('(010[0-9_.+-]+)')}}"} }] } }

Error: Failed to get value for issue.description.match('(010[0-9_.+-]+)')

 

Marc -Devoteam-

Hi @Sateesh Dara 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.