All SLA-related functions do not work

Question

I've tried this: project = ABC and "Time to resolution" < remaining("4h") project = ABC and "Time to resolution" = breached() project = ABC and "Time to resolution" = everbreached() project = ABC and "Time to resolution" > elapsed("24h") None work. I don't get errors but I get nothing returned. I even removed the project, as we have over 100 projects (mixed Jira and JSM), and I get nothing. Since I get nothing with "Time to resolution" > elapsed("24h"), I tried the opposite: "Time to resolution" < elapsed("24h") ... and I still get nothing. Help please!

Marc -Devoteam- · Answer

Hi @Alain Beaulieu

You results in JQL depend on the setup of your SLA's

They also only work in combination with JSM projects.

Example:

If you Time to Resolution sla is set to 24h.

JQL: Time to resolution" >= elapsed("1h")

This will result in all issues where the SLA is trigger on and will show all the issues where the SLA time has been running for 60 minutes or more.

Alain Beaulieu_079zvh · Answer

Reference: https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/