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Automated Calendar Invites

Anandhi Arumugam _Cprime_

Hello everyone!

I need to be able to send Calendar invites from workflow post function with information from the fields. The Automation rules for MS Teams invite works only for Incidents. I need a solution for all request types, to send Outlook invite when I transition to a specific status, to the reporter of the ticket. Any ideas?

Accepted answers

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Patrick Schüßler _yasoon_

Hi @Anandhi Arumugam _Cprime_

Thanks for your questions. You can achieve this requirement with the Microsoft 365 for Jira app. This app allows you to send Outlook calendar invites automatically based on certain triggers (e.g. status changes). You can also use field values to add the relevant attendees.
Unlike the built-in MS Teams invite automation (which is limited to Incidents), Microsoft 365 for Jira works across all request types.
You'll find more information in the documentation:
Automation: Actions
Please note, that I work for yasoon, the company developing the app.
If you're interested, I'd be happy to show you everything in a meeting: Book a Demo

Looking forward to hearing from you.

Best,
Patrick

Marc -Devoteam-

Hi @Patrick Schüßler _yasoon_

Can you showcase your current solution with MS Teams and incidents, what is the setup.

We might can figure out a solution for other request types as well.

Anandhi Arumugam _Cprime_

Thanks @Patrick Schüßler _yasoon_ I tried the app already.

1. Created the Action to send outlook email

2. Used Automation rule to send web request to the web hook URL

But seems to be receiving an error, id 2 or id 4. I will raise a support case with you for this.

Patrick Schüßler _yasoon_

Sure. Feel free to raise a request via the following link: yasoon Support - Jira Service Management

Patrick Schüßler _yasoon_

Hi @Marc -Devoteam-
you'll find more information here: Incident management with Microsoft 365 for Jira
But I'm also happy to show you everything in a meeting: Book a Demo
All the best,
Patrick

Anandhi Arumugam _Cprime_

@Patrick Schüßler _yasoon_ Done. SUPPORT-10269

Shubhi Patel

If you're looking to automate calendar invites, it may be worth exploring a dedicated calendar invite solution. Let's Calendar tool can automatically send event invitations, manage updates, and help streamline the scheduling process.

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