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Transition an issue where linked issue has different workflow and status

Rich Candido

On a JIRA project, I have an automation rule for when an issue is transitioned, the linked JSM project should change status when the status is updated to on the JIRA project.

However, the 2 have different workflows and status values, so "copy from trigger issue " doesn't work for any status that isn't the same on both projects.

Is there any way to "translate" between the two for the various status values within the rule? If the JIRA project status transition is to value "DEVELOPMENT", can the rule update the status on the JSM project to "IN PROGRESS"?

Accepted answers

John Funk

Hi Rich - Welcome to the Atlassian Community!

You don't have to use the "copy from trigger issue" just use the actual status you want to transition it to in the JSM project.

If you are looking for some type of "translation" between them, then just add a series of conditions where the Status is Development then you have an action to Transition to In Progress, if Status is In Review then Awaiting Approval or whatever those look like.

Also, it is ALWAYS helpful if you post screenshots of the rule when looking for assistance.

All comments

oscarhakinn1

hello

John Funk

Hi Rich - Welcome to the Atlassian Community!

You don't have to use the "copy from trigger issue" just use the actual status you want to transition it to in the JSM project.

Also, it is ALWAYS helpful if you post screenshots of the rule when looking for assistance.

Rich Candido

Thanks John - sorry, I'm new here: Here's the rule:

If I understand you correctly, I should choose the JSM status in the displayed drop down instead of using "Copy from trigger issue" but the JSM status values aren't listed there - I assume since I'm on the JIRA project where the rule is.

How do I denote the JSM status in this component?

John Funk

You need to edit the Rule Details to add the JSM project (multi-project).

Rich Candido

Ahh - this needs to be a global rule and not on the project, correct?

oscarhakinn1

more than just a single project

oscarhakinn1

But the second one is the way to go just use he IF/ELSE for each one then move your branch under the appropriate IF.

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