How to turn off the Email communications updates into JSM support tickets

Question

A A Ron Geister _Trundl_ · Accepted Answer

@sjatla

To disable email notifications in Cloud JSM, please follow these steps:

* Navigate to Project Settings.
* Select Notifications.
* Choose either Internal Notifications or Customer Notifications.

Important Considerations:

* Customer Notifications: Disabling these may impact certain system functionalities, such as the Organization Share feature. If these notifications are turned off, the share notifications for organization sharing will not function.
* Internal Notifications: To modify the Notification Scheme for internal notifications, you must have at least Jira admin privileges.

Note: Customers can turn off notification from portal if they wish to not receive notification after an issue is create and its shared to them.