Can we avoid the striketrough comments and send just updates. Currently if the user edits the comments the notification comes with a striketrough for deleted comments along with the new comments.
Can this be skipped?
Hi,
currently this is not possible to create custom email template (https://jira.atlassian.com/browse/JRACLOUD-7266)
you can however use automation to send email with custom body
Hi @Ajay Sarda
You could use automation to set a custom body, such as in the simple example below:
However, if you are looking for more powerful tools that would allow you to fully manage your notifications, then I would like to suggest our app Notification Assistant for Jira.
The app provides you with functionalities that allow fully customizing templates, notification schemes, and more.
Thanks I will check with the team if they can use this automation.
thanks
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