creating tickets in specific statuses

Question

Hey everyone,

Can you set up in Jira Cloud that certain users are only allowed to create tickets in a specific status?

We are working on a Kanban board with the status Backlog, ready, test & done. And we would need certain users to be allowed to create a ticket in the status "backlog" but not in "ready" for example.

Thank you so much for help

Sergei Gridnevskii_46dpca · Answer

Jira allows to select destination status when it moves issues from one project to another. So I guess we can e.g. create an issue in shadow project in status Open, then move it to main project with required status based on who created the original issue.

Prachi Bolar · Answer

Hello Miriam :)

Welcome to community :)

You may explore below option

Please check if this helps in your case : https://support.atlassian.com/jira/kb/how-to-restrict-the-creation-of-an-issue-based-on-issuetype/

https://confluence.atlassian.com/jirakb/how-to-restrict-editing-of-an-issue-in-a-specific-status-1388151751.html

Thank you,

Prachi

Trudy P Claspill · Answer

Hello @Miriam Grühn

Welcome to the Atlassian community.

Does your workflow allow issues to transition from any status to any status?

If so, there is a Global setting that can be enabled/disabled that allows users to create an issue in any status that has a global transition enabled and which has no Conditions or Validators built into the transition. The affect is that the issue is created in the initial status designated in the workflow and then immediately transitioned to the status that the user specified. This manifests in the Create dialog by showing a selection list for the Status value, and in the Kanban board by showing the +Create option at the bottom of columns.

You could disable the option at the global level, if it has been enabled. This would impact all projects.

If you don't want to do that, you can place Conditions on the transitions to the specified status to limit who can transition the issue to that status. That would block all users from creating an issue in that status, but would also block the disallowed users transitioning an existing issue to that status.