Need to remove Document URL to SharePoint

Cathy Rigsby (Jonas C&R)

I need to remove a Document URL from a Jira document-type ticket, but I cannot find a way to do it. If I right-click on the link, I only get options to open the document. The Document URL field is standard in the document-type ticket, How do I clear the contents of that field when there is no option or icon to delete the field contents?

 

Humashankar VJ

Hi @Cathy Rigsby (Jonas C&R) 

Verify with your Jira admin that the field is editable in the current screen scheme and issue type configuration.

• If the field is custom, admins can reconfigure or remove it via Settings.
• For fields specifically related to SharePoint URLs, consider other solutions like using custom text fields or comment-based links to avoid persistent attachment-like behavior.

If automation is adding the URL, adjust the workflow to exclude it. For system fields, consult your Jira admin to adjust screen schemes or field configurations.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards