Where to add Stakeholders in Jira Service Management

Question

I'm attempting to add a customer (not agent) as an available stakeholder for inbound incidents but when I attempt to access to portion of Opsgenie that defines who is or isn't a stakeholder it says the site is deprecated and no longer available.

Jeff Schuyler · Answer

Thanks @Marc -Devoteam-

I knew OpsGenies was getting baked into JSM but piece/parts still exist which is probably most of my issue(s).  I attempted to create a group for stakeholders in the directory as the documentation suggested and received the "Oops, something went wrong" message.  I guess I'll try again tomorrow.

Marc -Devoteam- · Answer

Hi @Jeff Schuyler

Opsgenie is out, see https://www.atlassian.com/blog/announcements/evolution-of-it-operations

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/