Automatically change the status when the user clicks the submit button on the JSM portal

Y Dang_Candylio

Hello everyone,

 

The rule in my workflow is that when a ticket is declined, the system will automatically revert it to the “Bổ sung thông tin” status as picture show below. At that point, the user—the ticket creator—will go to the portal to edit the form. After clicking submit when finish editing, they have to manually click the “Approve” button to transition the status to one with approval.

I want the system to automatically transition the status to approval when the user submits the form, without requiring them to click the approval button manually.

Is there a way to achieve this?

Akhand Pratap Singh_z78moi

Hello @Y Dang_Candylio ,

Considering, your Form is open for edits,

You can use Automation for Jira Rule

1. where trigger is When Form is Submitted

2. You can add conditions, like

• Status = "Bổ sung thông tin"
• User Condition: "User who triggered the event" (Initiator) = issue reporter.

3. Action: Transition issue