I have tried to set up a Microsoft Graph Connector to Confluence cloud. I followed the instructions according oAuth 2.0 as follows: * Sign in to Atlassian Developer console with your Atlassian Confluence admin account. * Click on Create and select OAuth 2.0 integration. * Provide an appropriate name for the application and create the new app. * Navigate to Permissions from the navigation pane on the left. Click Add for Confluence API. Once added, click on Configure, and Edit scopes and select the following scopes. Expand tableScope nameCodeDescriptionView content detailsread:content-details:confluenceCrawl content satisfying criteria.View groupsread:group:confluenceTo access group permissions of content.View user detailsread:user:confluenceTo access individual user details to support permissions. * Click Save. * Navigate to Authorization from the navigation pane on the left. Add the callback URL, for Microsoft 365 Enterprise: https://gcs.office.com/v1.0/admin/oauth/callback , for Microsoft 365 Government: https://gcsgcc.office.com/v1.0/admin/oauth/callback and save the changes. * Navigate to Settings from the navigation pane on the left. You get the Client ID and Secret from this page. Complete the connection settings step using the Client ID and Secret. However, after I try to log in with the client ID and the client secret, I get the error message “Failed to load app”. Does anyone have any idea what the reason for this could be?

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Confluence Graph Connector

Jan-Nicklas Klaassen

I have tried to set up a Microsoft Graph Connector to Confluence cloud. I followed the instructions according oAuth 2.0 as follows:

Sign in to Atlassian Developer console with your Atlassian Confluence admin account.
Click on Create and select OAuth 2.0 integration.
Provide an appropriate name for the application and create the new app.

Navigate to Permissions from the navigation pane on the left. Click Add for Confluence API. Once added, click on Configure, and Edit scopes and select the following scopes.

Expand table

Scope name	Code	Description
View content details	`read:content-details:confluence`	Crawl content satisfying criteria.
View groups	`read:group:confluence`	To access group permissions of content.
View user details	`read:user:confluence`	To access individual user details to support permissions.

Click Save.
Navigate to Authorization from the navigation pane on the left. Add the callback URL, for Microsoft 365 Enterprise: <a href="https://gcs.office.com/v1.0/admin/oauth/callback" rel="noopener nofollow noreferrer" target="_blank">https://gcs.office.com/v1.0/admin/oauth/callback</a>, for Microsoft 365 Government: <a href="https://gcsgcc.office.com/v1.0/admin/oauth/callback" rel="noopener nofollow noreferrer" target="_blank">https://gcsgcc.office.com/v1.0/admin/oauth/callback</a> and save the changes.
Navigate to Settings from the navigation pane on the left. You get the Client ID and Secret from this page.
Complete the connection settings step using the Client ID and Secret.

However, after I try to log in with the client ID and the client secret, I get the error message “Failed to load app”.

Does anyone have any idea what the reason for this could be?

Accepted answers

All comments

Clark Everson

Hi @Jan-Nicklas Klaassen

Welcome to community

For your question however I would recommend checking out the developer community as they have their own and there will be more developer centric folk to help there: https://community.developer.atlassian.com/

Best,

Clark

Heike Stücker

This seems to be a general problem. We are in contact with both the Atlassian and Microsoft Support about this. There seems to be a problem with how the Client IDs are handled in regards to upper / lower case.

Best,

Heike

Florian Obradovic

Same here with Confluence On-premises Microsoft 365 Copilot connector when clicking authorize:

{"error":{"details":[{"code":"InvalidValue","source":"callbackUri","message":"Invalid callbackUri https://eur1prod.gcs.office.com/v1.0/admin/oauth/callback?error=invalid_scope&amp;error_description=The+scope+used+in+the+request+['admin']+is+not+valid+for+client+scope+['ADMIN']&amp;state=TENANT-ID-TENANT-ID|confluenceonprem1|2171. Url does not contain 'code'"}],"code":"InvalidRequest","message":"The request is malformed or incorrect."}}

CleanShot 2025-06-16 at 21.24.17@2x.png

Florian Obradovic

I logged a call with Microsoft

Florian Obradovic

I tried it again, but now I get

{"error":{"details":[{"code":"OnPremAgentOffline","message":"Graph connector agent associated with the connection is not reachable. Either the agent is not running or app credentials have been expired/revoked"}],"code":"FailedDependency","message":"The requested action depended on another action, and that action failed"}}

Heike Stücker

In our case Microsoft finally suggested a workaround and use https://admin.microsoft.com instead of https://admin.cloud.microsoft/.

They also said it is supposed to be fixed soon.

Best,

Heike

Florian Obradovic

Thanks @Heike Stücker

For me it just re-directs to admin.cloud.microsoft

Florian Obradovic

I was able to use basic authentication as a "workaround" instead of Oauth 2.0

Patrik Smolnický

Hi,

do anyone of you have any resolution to this please? We ran into this problem as well, before trying and wasting any more time on this, I would like to hear from you if there is anything new to this. I tried basic auth instead of OAuth and it worked partially, after like 1/5 of all records I got error for not having permissions for some project (which is ok) but it did not continue to index items after this.
Thanks a lot!

Heike Stücker

For us this workaround was the breakthrough. We were finally able to configure the connector and make it work with oAuth 2.0.

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