Jira automation transition not as expected

Question

Hi gurus,

I would like to create an automation rule as follow:

when all the children task are completed, if the parent status is "In PO Review Demo", then transit the parent story to "Sprint Complete"

I did create rule like this but seems not work as expected. any advice? appreciate

Valerie Knapp_dpp5c6 · Answer

Hi @jacob cheng , please can you check that the Resolution field is present on the edit screen for the Story / Subtask issues or that there is a transition screen with this field on it?

jacob cheng · Answer

thanks @Valerie Knapp for the advice. most of them looks ok, the issue transit successfully however it give me an error. not sure if this can be avoided?

Valerie Knapp_dpp5c6 · Answer

Hi @jacob cheng , thanks for your post.

Please can you share some more information?

Are you getting any errors in the audit log? What is happening when you test this?

We have a similar automation in a customer instance and we put, after the trigger, this action

which allows for the alignment between the child / parent issues before you want to do the next transition.

Can you try adding this and share your results / feedback?

Cheers