Hello,
we war using Jira Service Management and I already created several customer projects. I now want to have shown tickets of this projects in an kanban board. Is this possible and when yes, how is this possible.
kind regards
Hi @Michael Ruhdorfer , thanks for your post.
It should be possible in a company-managed Jira Service Management project to switch on the feature for boards here
To be clear, this would allow you to show tickets in a board but only to agents. Your customers will still manage their tickets in the portal.
Is this what you are trying to achieve?
Best wishes
Hello @Valerie Knapp,
thanks for this infromation. That helps alot. But I have one more question. Is there a posibility to have a kanban board over all projects? So that the Service Desk Users which solve tickets can see all customer projects in one board?
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