Hi there, I am unable to receive email for resetting password to my mail account. I tried several times in the past week but no luck. Can you check this and send me an email for password reset?
My email account is dejan@lendica.co
Sincerely, Dejan
Hi @Goran Drmencic
It should have been in the suppression list.
Please reach out to Atlassian support here: https://support.atlassian.com/contact/
To learn more -
Solved: User not getting alerts or password reset emails
Password reset emails
Hope this helps - Happy to help further!!Thank you very much and have a great one!Warm regards
Hi @Humashankar VJ ,
no one can login into dejan@lendica.co account and we cannot see the suppression list for him. We are stuck like this for a week. Can you resend reset password email to the account mail? If not, who can?
Sincerely.
Please report to the support team with the help of this - Atlassian Support
Regards
Hi Goran - Welcome to the Atlassian Community!
Since you are on a Free account and can't open a support ticket, I will see if someone from Atlassian can come help.
@Humashankar VJ
I see that @John Funk stated that I cannot open support ticket.
Can you give me who to contact direct regarding this ticket or not?
I have cleared a suppression to that account from our side. Please try to resend the password reset once more now. You should be able to receive it now.
Andy
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