Is it a bug or a feautre? (user picker fields list users without product access too)

Question

Hi All,

I'm not sure that it is a bug or a feature :)

User picker custom field lists not only the active users but invited users too. Invited users have no product access so they cant be assignee of any issues.

The problem is that I have some automations which create issues and copy assignee from trigger issue's user picker custom field. If a user without product access is chosen at original issue, automation fails.("User cannot be assigned issues")

Could you pls suggest me a solution how to hide users without product access from user picker fields?

Or is there a setting for the automation to create the new issue without an assignee if the user given at trigger issue's user picker custom field is not an assignable user?

Thank you for the help!

Ramin Shanehsaz _Computerra_ · Answer

Hi,

you can also add a User Filtering in the user picker's context and add e.g. the global group jira-users-xxx:

Ashish Gupta · Answer

Hey there! 😊 I totally understand how it might be a little confusing when you see all users popping up in the user picker in Jira, even if they don't have access to your specific project. The way it works is that if you have the "Browse users and groups" global permissions, you'll see everyone on your site, including Confluence guest users, even if they can't actually access the project you're working on.

But don't worry, there are some fields, like the "Assignee" field, that will only show users who have the necessary licenses. So, that should help narrow things down for certain tasks!

I know this setup might not be ideal for everyone, and you're not alone in wanting a bit more control over who shows up in those lists. There's actually a feature request open for this enhancement, which you can check out here: Feature Request. If you have any thoughts or feedback, you're more than welcome to share them in the comments on the request.