How to add Team into Responders field of incident via automation in Jira Service Management Cloud. I used this article -
https://community.atlassian.com/t5/Jira-Service-Management/Possible-to-add-responder-via-automation-to-an-incident/qaq-p/1915275
, but when I apply the following code, I get no errors but responders field is not updated:
{ "fields": { "customfield_10056": [ { "add":[ { "ari": "05e5a592-ae7c-4902-9cd8-b8dabb579116", "name": "EBAS-China-LAD", "type": "team", "avatarUrl": null } ] } ] } }
As ARI, I used Team's id.
Hi @Alibek Zhubanyshev
Check this KB articel:
https://confluence.atlassian.com/jirakb/updating-the-responder-field-with-automation-1188406166.html
I tried to use this format, but it didn't work either:
{"update": {"customfield_10056": [{"add":[{"ari": "ari:cloud:opsgenie::team/05e5a592-ae7c-4902-9cd8-b8dabb579116","name": "EBAS-China-LAD","type": "team","avatarUrl": null
}]}]}}
It works! Thanks!
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