Is there a way to import MS Teams Chat to JSM internal notes automatically?

Wade Ninness

We use MS Teams for incident swarming. I have setup the Atlassian ChatOps so we can create an MS Teams meeting or chat channel linked with our ticket.

What I find is that everyone operates in the Teams chat, and no one posts internal notes to the ticket. It means at the end of a major incident we have to manually extract the timeline of events from the Teams chat to populate the incident timeline in a Post Incident Review.

I am wondering if anyone has seen a marketplace item, customisation or feature request to have posts in MS teams show up as Internal comments on a linked JSM ticket?

Britta Neugebauer [yasoon]

Hi there @Wade Ninness ,

thank you for sharing your use case. If you are open to working with an Atlassian Marketplace app for that, you can have a look at Microsoft 365 for Jira. I work for yasoon, the company developing the app. We have a dedicated incident management use case that we are constantly improving. Here's an overview of the features that can be preconfigured for incident management:

Incident management with Microsoft 365 for Jira

You can have the complete Microsoft Teams conversation documented in your JSM requests. You can also add an AI driven summary of your chats as a comment to your JSM tickets.

You can try the app for free for 30 days. In case you want to discuss your use case with our team, you can book a meeting with us here.