Managed users got removed email from email service

Casian Gabriel

Hello,
I use a free Jira dashboard for my company tickets. We try to use it as much as possible, because we are actually a window factory, not quite an IT company. That's why I used mail.com to create free emails for my sales agents, in order to make the process of adding them on Jira smoother. 
The issue is that those emails were not used since then, so they got removed by mail provider. Now I can login only with few users (whose emails account are more recent), but the big issue is that I cannot access anymore even the "admin" account, because if I want to log in in Jira, it request a validation code from email. So now I'm blocked in a loop, if I want to access Jira I need to access my deleted email accounts. I don't want to delete all that users from team and to create new ones in their place, because we have quite a lot tickets assigned to them.
Have you been in such situation? What can I do?

Clark Everson

Hi @Casian Gabriel 

For the users that no longer have access I would open a ticket with Atlassian using the request assistance button. They can help get the accounts back.

However longer term, for any situations like this, this is why it's important to use business services. Yes they cost money however they do two things, prevent account deletion, and secure your data. For instance if you use gmail, well they have access to all your data. If you pay for google business you can opt out of that.

Generally free tools can be great but are more meant for trying out and figuring out what you want to do. Once you know it's advised to get paid so you have SLAs, more dedicated support and most of all security.

Best,

Clark