I am looking at using JIRA in my environment. I have a team of 9 developers/etc that would actually be managing tickets (voting, working, etc....) for a project management/scrum perspective.
But the list of individuals that might need to submit issues (through a help desk type system) is much bigger. Obviously I can enable the submit through e-mail, but if I also want to allow users to submit tickets through the UI (or to view the status of their tickets) do I have to create user accounts for them?
Essentially, do individuals who can only submit new tickets and view ticket status (essentially my customers), count against the user license? Or do I have to create user accounts for those people?
