email domain to Organization not working

Question

Hi

I have created several Organizations in Settings > Products > Jira Service Management > Organizations.

In each Organization I have added the email domain as company.is  (not @company.is   )

I tested from an email that has never sent Issue to Jira JSM, but the Org field does not populate

Any Ideas ?

\R

Geethanjali Katagani · Answer

Yeah, we can add organizations at the global level, and also we need to select that organization name in the specific project where you want to use that organization. Only then will you be able to see the organization name in the issue.

Thanks,

Geethanjali

Rúna Loftsdóttir_94267o · Answer

Hi and thanX for this.

I am a little bit confused :-) Do I need to manually add every single Organization to each project.

I thought that the Org field would use the Org list from the global settings.

\Rúna

Geethanjali Katagani · Answer

Hi @Rúna Loftsdóttir

Are you following the steps below?

1. Go to the project.

2.Click on Customers in the left sidebar.

3.On the Customers page, you will find the Add organizations button and the Add customer button.

4.Use the Add organizations option to add your company name.

In the search bar, enter your company name.

* If it already exists, select it.and click on add button
* If not, select New, press Enter, and then click on the Add button.

8.Then, try setting the organization in the issue.

Thanks,
Geethanjali